Terms and conditions.

Gift Voucher, Surcharges, Returns, Terms & Conditions

Please read the below terms and conditions relating to surcharges, gift voucher usage, online purchases and payment options.

GIFT VOUCHER CONDITIONS OF USE

  • Gift vouchers should be treated as cash tender and lost or stolen vouchers will not be replaced.

  • Gift vouchers are valid for 3 years from the date of purchase. Please see date of issue.

  • Gift vouchers on non-refundable.

  • Gift vouchers may be used for redemption on any Eternal PMU services, products or promotions.

  • Late arrivals or no shows may result in you forfeiting your gift voucher

IN SALON REFUND POLICY

  • Please choose carefully. We do not give refunds if you simply change your mind or make a wrong selection. Refunds will be only be given within 14 days of purchase with proof of purchase under the statutory guidelines set by the office of fair trade.

  • Refund arrangements will be processed within 7 days of authorisation.

PAYMENT OPTIONS

Eternal PMU only has the facilities to process electronic transactions.
Payments for services can be made in full at the time of booking or in the Salon

ACCEPTED PAYMENTS: Visa, Mastercard, Eftos.

PRICING

Eternal PMU reserves the right to change pricing and promotions without notification. Promotional pricing is as stated as per displayed instore artwork, social media artwork or advertising content. Promotional dates and packages are subject to stock availability and can change throughout the promotional period.

FIRST TIME VISIT TO OUR SALON

We ask if you are new to our salon you arrive 10 minutes prior to your appointment in order to register and relax. Please be aware that if you arrive late, the time of the appointment will be shortened in consideration of the next client. We also ask that once entering the salon that you turn off your mobile phone in consideration of clients wanting to relax.

TREATMENT WAIVER

Eternal PMU does not offer all services to clients with certain health conditions, due to potential health concerns or complications, unless the client has obtained advice from a Specialist or Medical Practitioner that it is safe to do so. The client will provide this declaration as part of the consent forms provided prior to treatment. We recommend that our clients consult with their doctor prior to any treatment.

ONLINE DEVLIVERY AND RETURNS

Purchasing online is an easy alternative to coming into the salon for your aftercare and gift voucher needs, we do have some T&C’s around this explained below.

RETURN OF GOODS

Please choose carefully. We do not give refunds if you simply change your mind or make a wrong selection.

REFUNDS FOR ONLINE PURCHASES

If a refund is applicable we will advise you via email and once we’ve received and processed the returned item. You will receive a refund in the same manner of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shopping costs from your refund. The above terms and conditions are an integral part of every sale. Eternal PMU reserves the right to change the terms and conditions of sale at any time, without prior notice.

REFUNDS FOR SALON PURCHASES

Refund arrangements will be processed within 7 days of authorisation.

RESHIPPING

Any order reshipped due to being refused or undeliverable the first time will have the original freight charge added to the amount due.